COMMUNICATION STRATEGIES THAT IMPROVE THE RELATIONSHIP BETWEEN PHARMACIST AND PATIENTS WITH DISABILITIES

March 1, 2014

Paşca Maria Dorina 1
1 University of Medicine and Pharmacy Targu Mureş

Abstract

Patients with disabilities represent a particular category with whom the pharmacist has to know how to communicate and interrelate. Knowing the patient’s physical and psychological identity, the pharmacist will opt for an efficient communication and relationship, based on the idea that the person’s condition can comprise various disabilities: hearing, vision, intellect, motor skills. Given this context, the approach must be different and adapted to the specific needs of the patient. A succesfull communication approach leads to mutual respect, trust, acceptance and responsibility which, ultimately, engender new behaviors for any given context.

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